Refund & Cancellation Policy

Subscriptions

• Free setup and trial. Nothing is charged during the free period, and there's nothing to cancel if you decide not to continue.
• Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current paid month; we don't refund part-months.
• Annual plans can be cancelled for a full refund within 14 days of the first annual payment. After that, the plan stays active until the end of the paid year and is not refunded pro rata.
• Duplicate or incorrect charges are always refunded in full.
• Downgrades take effect from the next billing period.

Stands, table tags and other physical products

• Products are printed to order with your branding, so they can't be returned for a change of mind once production has started.
• Cancel before production starts for a full refund. We confirm when your order goes into production.
• Damaged, defective or wrong items: tell us within 7 days of delivery, with photos, and we'll replace them or refund you in full, including shipping.
• If an NFC chip stops working within 6 months of delivery, we'll replace the product.

How to cancel or request a refund

Email [email protected] or call [+91 XXXXX XXXXX] with your account email and the order or invoice. You can also cancel your plan from Plan & billing in your dashboard.

When refunds arrive

Approved refunds are issued within 7 working days to the original payment method. Your bank may take a few more days to show it.

Grievance Officer

In line with the Information Technology Act, 2000, the rules made under it, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

• Name: [GRIEVANCE OFFICER NAME]
• Designation: Grievance Officer
• Email: [email protected]
• Phone: [+91 XXXXX XXXXX]
• Address: Tapstand, Kadubeesanahalli, Bengaluru, Karnataka 560103

We acknowledge complaints within 48 hours and resolve them within one month of receiving them.